Fridge & Freezer Repairs

Fridge & Freezer Repairs
in Kent

Fault diagnosis and repair for domestic fridges and freezers with cooling, temperature-control, frost, noise and electrical faults across the PrimeFix Kent coverage area.

Book an Engineer → Call 01233 222535

Common fridge & freezer faults.

Refrigeration problems can involve temperature control, airflow, defrost systems, sensors, fans or electrical components. PrimeFix diagnoses the problem first so the appropriate next step can be considered.

Fridge not cooling

A fridge that is too warm or struggling to maintain temperature may have an airflow, sensor, fan, control or other refrigeration fault.

Freezer not freezing

If food is softening or the freezer cannot maintain its set temperature, the appliance may require diagnosis of its cooling and control systems.

Fridge freezing food

Food freezing inside the refrigerator compartment can be linked to temperature sensors, controls, airflow or other components.

Excessive frost or ice

Heavy ice or frost build-up can indicate a defrost, airflow, door-seal, sensor or temperature-control problem.

Fridge or freezer making noise

Buzzing, rattling, scraping or other unusual sounds may involve fans, moving components or another fault requiring investigation.

Electrical & control faults

No power, intermittent operation, warning lights or temperature control problems may require electrical or component diagnosis.

Booking a fridge or freezer repair.

PrimeFix keeps the process straightforward from the initial booking through to diagnosis and the recommended next step.

01 / BOOK

Tell us the problem

Provide your address, appliance brand and model where known, together with a description of the cooling or temperature fault.

02 / DIAGNOSE

Engineer diagnosis

The fridge or freezer is inspected to identify the likely cause of the reported problem.

03 / RESOLVE

Repair or replacement

Where repair is practical, PrimeFix can help resolve the fault. If replacement makes more sense, we can explain the available options.

Clear Pricing

£35 call-out & diagnostic fee.

Your appointment starts with diagnosis of the fridge or freezer fault. Once the problem has been assessed, PrimeFix can explain the repair route and whether proceeding with a repair makes practical sense.

✓

Fault diagnosis

Identify the likely cause of the refrigeration problem.

✓

Clear next step

Understand the repair route before making a decision.

✓

Repair where practical

Where repair makes sense, PrimeFix can help return the appliance to service.

✓

Replacement advice

If the appliance is not economical to repair, replacement options can be considered.

Fridge & freezer repairs across Kent.

PrimeFix provides fridge and freezer repairs across Ashford, Canterbury, Faversham, Sittingbourne, Medway and surrounding areas of Kent, with online booking available throughout the current service zone.

AshfordCanterburyFavershamSittingbourneMedwayWhitstableHerne BayFolkestoneThanetTenterdenEast Kent
If your postcode is outside the online booking area, contact PrimeFix because we may still be able to help.

Should you repair or replace your fridge or freezer?

The sensible decision depends on the actual fault, the age and condition of the appliance, parts availability and the likely repair cost.

Repair may make sense when…

The appliance is otherwise in good condition and the fault can be repaired economically with suitable parts.

Replacement may make sense when…

The appliance is older, has multiple problems or the likely repair cost is disproportionate to its condition and value.

Diagnose before deciding

Identifying the actual fault gives you better information before spending money on either repair or replacement.

Fridge & freezer repair FAQs.

How much is the call-out fee?

The PrimeFix call-out and diagnostic fee is £35.

Can you repair a fridge that is not cooling?

PrimeFix can diagnose common fridge cooling and temperature-control faults and identify the likely cause before recommending the appropriate next step.

Can you repair a freezer that is not freezing?

Yes. PrimeFix can investigate freezer temperature, airflow, sensor, control and other common faults.

Can you investigate excessive ice or frost?

Yes. Excessive frost can be associated with defrost, airflow, door-seal, sensor or temperature-control problems.

Do you repair fridges and freezers for landlords?

Yes. PrimeFix works with homeowners, landlords, letting agents and managed rental properties across the Kent service area.

Can I book a fridge or freezer repair online?

Yes. Enter your service address and appliance details through the PrimeFix online booking system and choose from the appointments available in your area.

Fridge or freezer problem?

Book a PrimeFix engineer online and choose from the appointments available in your area.

Book an Engineer →

Looking for another appliance? View all PrimeFix appliance repair services →